Banfield Pet Hospital

Very helpful and friendly. She assisted me in getting a rx food for my pet. I had no issues or problems.

There are only a few staff members that know what they are doing. My dog has been on the same regimen of medications for the last 6 years. And a handful of times has the local pharmacy not been able to fill her CII prescription for the whole month. This past month was one of those months where the medication couldn’t be filled for the entire month, and I used to work in a pharmacy so I understand the importance of dates and not getting this medication filled early due to it being a CII. My dog has chronic airway disease with a collapsing trachea, which I spent over $3k to find out when Banfield sent us to a specialist that required a scope and biopsies. It is just unfortunate that the front desk lady/tech didn’t even offer to share the above with Dr. Morales, which I had explained to Nick (one of the few that knows what he is doing) yesterday that this was early because the pharmacy only had 3 weeks worth. Now my dog will go without medication. When she is off she sounds like she is unable to breath at times, and her cough continues to worse! Thank you Banfield for ruining this loyal customer’s experience with you. It shouldn’t be this hard. Hope you do better.